Refund and Cancellation Policy

1. General principle

ABAMBUZ aims to provide fair cancellation, return and refund procedures. Product-specific restrictions must be disclosed before payment. Nothing in this Policy limits consumer rights that cannot lawfully be excluded.

2. Cancelling a Marketplace order

You may request cancellation through Support before the order enters final processing or dispatch. Where cancellation is still operationally possible, the order will be cancelled and the applicable payment reversed. Once an order has been dispatched, use the return procedure after delivery.

3. Damaged, defective, missing or incorrect items

Report visible damage, missing items, defects or an incorrect product as soon as reasonably possible and preferably within 48 hours of delivery. Submit the order number, a description of the issue and clear photographs or video of the product, packaging and delivery label. Keep the item and original packaging until instructions are provided.

Where a claim is verified, ABAMBUZ may arrange repair, replacement, completion of the order, return or refund as appropriate.

4. Change-of-mind returns

Unless a longer period is displayed or required by law, an eligible physical product may be requested for return within seven calendar days after confirmed delivery where it is unused, unworn, unwashed, complete and in its original saleable packaging. The buyer may be responsible for return delivery costs for a change-of-mind return.

5. Products that may be non-returnable

• Personalised, customised or made-to-order products after production has begun.
• Opened hygiene-sensitive or sealed products where return would create a health or safety risk.
• Perishable goods or products with a short shelf life.
• Gift cards, wallet credits, BUZZO purchases or cash-equivalent items.
• Digital products after access, download or use has begun, except where defective or incorrectly supplied.
• Final-sale items where the restriction was clearly disclosed before purchase.

6. Return authorisation

Do not send a product back without receiving return instructions. An unauthorised return may be delayed, refused or sent to the wrong location. The buyer is responsible for packaging the returned item safely and using the stated return channel.

7. Inspection and outcome

Returned products are inspected after receipt. A refund, replacement or store remedy may be refused or reduced where an item is used beyond reasonable inspection, damaged after delivery, incomplete or returned outside the applicable conditions, subject to mandatory consumer rights.

8. External-payment refunds

Approved external-payment refunds are normally sent to the original payment method. ABAMBUZ aims to initiate an approved refund within five business days after the decision or receipt and inspection of the returned product. Banks and payment providers may require an additional five to ten business days or another period outside ABAMBUZ’s control.

9. Ordinary BUZZO refunds

Where an eligible order paid with ordinary BUZZO is cancelled or refunded, the appropriate BUZZO amount is restored through a traceable wallet-ledger transaction. The restoration may be reduced for partially refunded items or non-refundable charges.

10. Welcome BUZZO refunds

Welcome BUZZO used on an eligible cancelled or refunded order may be restored only where the promotional credit has not expired and the transaction qualifies for restoration. Restored Welcome BUZZO retains its original expiry date unless ABAMBUZ expressly grants another date.

11. Sponsor-bonus reversal

A purchase bonus linked to a cancelled, refunded, charged-back or fraudulent order is cancelled or reversed in proportion to the affected qualifying product value. A pending bonus is not released where the order no longer qualifies.

12. VIP membership payments

A duplicate charge, failed activation, incorrect amount or payment received without delivery of the paid membership benefit should be reported immediately. Once a membership has been activated and benefits or promotional credits have been used, the membership fee is generally non-refundable except where required by law or approved because of a verified platform error or exceptional circumstance.

Where an initial membership is refunded, unused Welcome BUZZO may be cancelled. Welcome BUZZO already spent may be included in the financial review before a final refund is approved.

13. Partial refunds

Where only part of an order is affected, the refund is calculated from the affected product value and applicable charges. Discounts, coupons, BUZZO, Welcome BUZZO and sponsor rewards are adjusted proportionately.

14. Chargebacks and payment disputes

Contact Support before initiating a chargeback so the issue can be investigated. Fraudulent or abusive chargebacks may result in account restriction, reversal of related rewards and recovery action, while legitimate consumer rights remain protected.

15. How to request a cancellation, return or refund

1. Open the official Support page.
2. Select the relevant order or provide the order number.
3. Explain the request and attach available evidence.
4. Wait for written return or resolution instructions.
5. Keep transaction and delivery records until the case is closed.

16. Complaints

If you disagree with the outcome, ask Support for a review and provide any additional evidence. You may also use any consumer complaint or redress channel available under applicable law.